Returns & Refunds Policy

To qualify for a refund, the product must have been purchased directly from Movyo.net. If your order was placed through a third-party retailer, this policy does not apply, and you will need to contact the original seller. Additionally, your refund request must be submitted within 60 days of your order date. Requests made after this period may not be eligible.

Products that have been damaged due to misuse, negligence, or improper storage are not eligible for refunds. Refunds are limited to one return per customer per product. Repeat refund requests from the same customer may be denied at our discretion.

To initiate a return, please begin by contacting our refund department. We ask that all refund requests be submitted via email so we can properly track and process them. This also ensures that we can provide you with the most up-to-date return instructions and the correct return address.

Send an email to [email protected] with the subject line "Refund Request – [Your Order Number]." In the body of the email, please include your full name, the email address used when placing the order, your order number (if available), and a brief description of why you are requesting a refund. While providing a reason is optional, it helps us improve our products and service.

Our team will respond to your request within one to two business days with a return authorization and mailing instructions. Please wait for confirmation before sending anything back to us.

After you receive our response, you will be instructed to send the remaining product—whether sealed, opened, or even empty—back to our return center at the following address:

Movyo
19655 East 35th Drive, Suite #100
Aurora, CO. 80011
+1 363 200 3599

We strongly recommend that you use a trackable shipping service when returning your package. Movyo is not responsible for items lost or damaged in transit. Return shipping costs are the responsibility of the customer and are not reimbursed.

Please ensure that your return includes your original packing slip or a note with your full name, email, and order number so we can match it to your account. Returns without identifying information may be delayed or denied.

Once your returned product has been received and inspected at our facility, we will begin processing your refund. Refunds are issued to the original payment method used at checkout. Depending on your bank or credit card provider, it may take between five to seven business days for the refund to appear on your statement.

We do not issue refunds for original shipping charges, if any were applied at checkout. In cases where a product was received damaged, please contact us immediately before initiating a return so we can evaluate whether a replacement or expedited resolution is more appropriate.

This policy is designed to be fair to our customers while preventing abuse. We reserve the right to deny refunds or limit returns if we identify patterns of excessive or fraudulent return activity. We may also require proof of purchase and documentation in rare cases of disputes or chargebacks.

By purchasing from Movyo.net, you agree to the terms of this Return & Refund Policy. This policy is subject to change at any time without notice. Updates will be posted to this page and the effective date will be revised accordingly.

If you have any questions about this policy or need assistance with your return, our team is here to help. Please contact us directly at [email protected] and include as much information as possible so we can assist you quickly and efficiently.

We appreciate your trust in Movyo and thank you for giving our product a try.